Last updated: April 25, 2026
These Terms of Service ("Terms") form a binding agreement between you and VeloGuardian OÜ governing your use of VeloGuardian VPN, VeloGuardian DNS, VeloGuardian NetGuard, and any related products, applications, websites, or services (together, the "Services"). By creating an account, downloading our software, or using any part of the Services, you accept these Terms. If you do not accept them, do not use the Services.
The Services are provided by:
VeloGuardian OÜ
Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia
Estonian Business Register: 17491150
Email: [email protected]
To use the Services, you must:
VeloGuardian provides network security tools including encrypted VPN connections, DNS filtering, and related security infrastructure. Specific features depend on your subscription plan and the product you are using.
We may add, modify, or discontinue features over time. We will give reasonable advance notice of material changes that adversely affect paying customers and offer a refund of any unused portion of a prepaid subscription where required by law.
You are responsible for:
Paid plans are sold as recurring subscriptions billed monthly or annually, depending on the plan you select. Prices are listed on our pricing page and may include applicable VAT.
Subscriptions renew automatically at the end of each billing period using the payment method on file. You can cancel renewal at any time from your account settings; cancellation takes effect at the end of the current paid period and you keep access until then.
Payments are processed by Stripe (web purchases), Apple (App Store / in-app purchases on iOS and macOS) and Google (Play Store / in-app purchases on Android). When you purchase through Apple or Google, the respective platform's terms also apply, and refunds and cancellations for those purchases are handled through that platform.
We may change subscription prices for renewal periods with at least 30 days' notice by email. If you do not agree, you can cancel before the change takes effect.
If you are a consumer resident in the European Union, you have the right to withdraw from your subscription contract within 14 days of purchase, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU).
Because the Services are digital and supplied immediately on subscription, by activating or using the Services within the 14-day window you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the Services have been fully performed.
In addition to your statutory rights, VeloGuardian offers a 14-day money-back guarantee on first-time subscriptions purchased directly from us: if you are not satisfied, email us at [email protected] within 14 days of purchase and we will refund the subscription fee in full.
Refunds for subscriptions purchased through the Apple App Store or Google Play are handled by those platforms under their own terms.
You agree not to use the Services to:
We may suspend or terminate accounts that we reasonably believe are violating this section.
We may suspend or terminate your access to the Services if you breach these Terms, fail to pay any amount due, or if we are required to do so by law. Where reasonably possible, we will give you advance notice and an opportunity to remedy the breach.
You can terminate your account at any time by cancelling your subscription and deleting your account from your account settings. Termination does not entitle you to a refund of any prepaid period, except where required by law or by our money-back guarantee.
We work to keep the Services available and reliable, but we do not guarantee uninterrupted operation. The Services may be unavailable from time to time due to maintenance, upgrades, network issues, or events outside our reasonable control. We are not liable for downtime or service interruptions to the extent they are caused by force majeure or third-party infrastructure outside our control.
The Services, including all software, designs, logos, content, and documentation, are owned by VeloGuardian OÜ or its licensors and are protected by copyright, trademark, and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. All other rights are reserved.
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms.
Nothing in these Terms excludes or limits your statutory rights as a consumer under EU or national law, including any non-excludable warranties of conformity.
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Services is limited to the amount you paid us for the Services in the 12 months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory consumer rights.
Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. VeloGuardian OÜ is the data controller for personal data we collect about account holders.
We may update these Terms from time to time. For material changes that adversely affect existing users, we will give at least 30 days' notice by email or in the Services before the changes take effect. If you do not agree to the updated Terms, you can cancel your subscription before the changes take effect.
Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms presented at purchase, form the complete agreement between you and VeloGuardian OÜ regarding the Services.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.
No assignment. You may not transfer or assign your account or your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, on notice to you.
Notices. We will send legal notices to the email address associated with your account. You must keep that address current. Notices to us go to [email protected].
Survival. Sections covering Intellectual Property, Disclaimers, Limitation of Liability, Data Protection, and Governing Law survive termination of these Terms.
No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
These Terms are governed by the laws of the Republic of Estonia. Any dispute arising from or relating to these Terms or the Services is subject to the jurisdiction of the Estonian courts.
If you are an EU consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may also bring proceedings before the courts of your country of residence. You may also raise a complaint with the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, TTJA).
EU consumers may also use the European Commission's Online Dispute Resolution platform to resolve disputes out of court.
Questions about these Terms can be sent to [email protected]. Billing questions go to [email protected].